Using Email to Case with Gmail Email address
|Knowledge Article Number||000199470|
|Description||When using Email to Case with Gmail , The Auto Forwarding is set to “Email to case” routing address , then Google sends a verification code before it creates the Case in Salesforce. Gmail sends this Verification code from the email address firstname.lastname@example.org or email@example.com, However the email is not received in Salesforce.|
|Resolution||In order to verify it perform the following steps mentioned below:
· Under Setup click Customize | Cases | Email to Case .
· Click Edit next to that specific “Email2Case” Routing name under Routing Address.
· Under “Email Settings” add firstname.lastname@example.org to “Accept Email From” field.
· Click save .
· In Salesforce, go to Personal Setup | Email | My Email to Salesforce.
· In the "My Acceptable Email Addresses" text area, add either email@example.com and firstname.lastname@example.org (if you're using a personal gmail account) or mail-noreply@<your domain> (if you're using Google Apps).
· On the same page, set "Email Associations" to "Always send them to My Unresolved Items"
· In Gmail, resend the verification email.
· Give it a minute or two and the verification email should be available in SalesForce under "Unresolved Items"
· Be sure to restore your Email Associations settings to suit your needs.
This completes the verification process and would allow you to create Cases through Gmail.