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Using Email to Case with Gmail Email address

Knowledge Article Number 000199470
Description When using Email to Case with Gmail , The Auto Forwarding is set to “Email to case” routing address , then Google sends a verification code before it creates the Case in Salesforce. Gmail sends this Verification code from the email address  mail-noreply@google.com or forwarding-noreply@google.com,  However the email is not received in Salesforce.
Resolution In order to verify it perform the following steps mentioned below:

         ·  Under Setup click Customize | Cases | Email to Case .
         ·  Click Edit next to that specific “Email2Case” Routing name under Routing Address.
         ·  Under “Email Settings” add mail-noreply@google.com to “Accept Email From” field.
         ·  Click save .
                                                   
And
 
         ·  In Salesforce, go to Personal Setup | Email | My Email to Salesforce.
         · In the "My Acceptable Email Addresses" text area, add either mail-noreply@google.com and forwarding-noreply@google.com (if you're using a personal gmail account) or mail-noreply@<your domain> (if you're using Google Apps). 
         · On the same page, set "Email Associations" to "Always send them to My Unresolved Items"
         · In Gmail, resend the verification email.
         · Give it a minute or two and the verification email should be available in SalesForce under "Unresolved Items"
         · Be sure to restore your Email Associations settings to suit your needs.
 
The verification comes in Salesforce in the form of a Case and thus the Gmail email address is verified.

This completes the verification process and would allow you to create Cases through Gmail.




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