Knowledge Search Activity reporting for Knowledge Articles
|Knowledge Article Number||000199708|
|Description||If you're a knowledge manager looking for better insights into the search performance of Salesforce Knowledge articles, create a Custom Report Type for the "Knowledge Search Activity" object.
Learn how to set up Knowledge Search Activity Reporting in Walk through it: Knowledge Search Activity Custom Report Type.
Note: Creating a Custom Report Type doesn’t require a Salesforce Knowledge license, but the visibility of Custom Report Types in the report wizard is controlled by Users' access to the data in the report type. For more information, see our "Article Reports" help documentation.
Available Report Fields
Example Report Data
Reports built using Custom Report Types with the Knowledge Search Activity object can reveal these insights:
See alsoReport on Salesforce Knowledge Articles
Reporting on Knowledge Keywords
Why are Knowledge Keyword Search Reports limited to 300 results per day?