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Why calendar events are not showing up within invitee's calendars in salesforce

Knowledge Article Number 000204512
Description Why calendar events are not showing up within invitee's calendars in salesforce

 
Resolution -If calendar events are not showing up within invitee's calendars in salesforce, ensure that the invitee is a user and not a contact.

-It is common to create salesforce users as contacts. When creating the calendar event, it is very likely to invite the contact thinking that it is the user. This will result in the calendar event not displaying on the user's calendar.


To fix this, remove the contact from the invitee list and invite the user by following the steps mentioned below.

-From home page click 'New Event'.

--Fill the entire required field.

-If the invitees of the events are Salesforce user of the organization (Not just Contact), then instead of adding Invitees from 'Name' Field scroll down to the bottom of page and click 'Add Invitees' button and select 'User' option from the 'Search within' drop down and search for the user you want to add. Select the user click 'Insert Selected' and then click 'Done'.

-Once the event is saved the same will be showing up within invitee's calendars in salesforce.




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