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Cannot add Account Name merge field of Primary Contact when initiating Mail Merge from Opportunity

Knowledge Article Number 000204515
Description When generating a Mail Merge on the Opportunity record and trying to pull in the Primary Contact's Account Name, the resulting Mail Merge field ends up blank or "_____". 
Resolution This is expected and due to the multiple cross object references. 

The workaround is to create a formula field on the Contact object that pulls the Account Name. 

The Formula will be a Text formula and will state Account.Name. 

You can then reference the formula field in the Mail Merge template so it will show the Account Name of the Primary Contact. 




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