Why do Chatter notifications point to Community instead of the regular login?
|Knowledge Article Number||000204616|
|Description||Some users find that when clicking on the "View/Comment" button on a Chatter notification, it takes them to their community login instead that the salesforce login.|
|Resolution||This scenario will happen when a User is a member of a Community (or multiple communities) and their Chatter Email Notification settings don't match up between the internal org and the Communities.
Say, for example, that you have a User as part of the internal org and that their Comment Notification is set to OFF but that user is also member of a Community and the Comment Notification is ON there.
In that scenario we will send a notification with links that are pointing to the Community.
If the user isn't authenticated to the Community and it is a branded domain separate from the internal org, then they will be challenged to authenticate to the Community.
Workaround: The users need to ensure that Chatter notifications are ENABLED for the internal org if they are enabled on any other community.
Managing Your Community Email Notifications