Print this page

Internal Server Error 1226695017 when customers attempt to accept Chatter Group invitations

Knowledge Article Number 000204636
Description After enabling "Allow Customers" for a Chatter Group, customers are receiving an Internal Server Error when trying to accept an invitation to join the group. 

The error message received looks something like: XXXXXXXXX-XXXXX (1226695017).
Resolution When customers accept a Chatter Group invitation, a User is created using the "Chatter External" license and "Chatter External User" profile. If your User object has validation rules set up, it may cause Chatter Group invitations to return an Internal Server Error 1226695017.

Please review your Validation Rules on the User object to ensure they allow for creation of a Chatter External User. 

 




promote demote