Radian6 - Facebook - User Privacy Settings Prevent Crawling
|Knowledge Article Number||000204974|
|Description||Why are posts on our Managed Facebook Page not appearing in Social Studio or the Engagement Console? Why is the Facebook Inbox message have a blank username?|
|Resolution||Facebook allows users to configure their privacy settings so data can not be accessed by any third party application that may crawl the content. This has two effects:
If a Facebook user updates their privacy settings to block third party applications, a post they make on your Facebook Page may not appear in your Social Studio Column or Radian6 Engagement Console Stack. It is visible on the Facebook Page it was posted to but no third party application is notified the post was created and therefore can not capture its content.