Why am I not seeing Chatter Feed Updates on Opportunity Records after tracking is enabled?
|Knowledge Article Number||000205283|
|Description||I have enabled Chatter Feed Tracking to see when users change the record ownership. The ownership has been changed via Mass Transfer of Accounts but I do not see any updates in the Chatter Feed on the Opportunity record.|
|Resolution||The reason why the ownership change did not show on the Opportunity Feed is the ownership on these Opportunities were changed as part of the Mass Transfer of Accounts.
This causes the Feed Tracking to show on the Master Object of Account but not on the Child Opportunity.
If the user has field tracking enabled on the owner field on the opportunity record, they can run an opportunity history report to verify ownership changes that have taken place. This is a workaround to the limitation of the Mass Transfer Feature.