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Side Panel won't auto-search contacts, leads, or any other related object

Knowledge Article Number 000205325
Description The Side Panel has stopped automatically searching for matching contact and leads after an email is selected. Instead, it spins for a little while, then displays the error message "No Matching Contacts or Leads in Salesforce". The Side Panel won't display any related objects either, like Opportunities, Tasks, or Cases.
 
User-added image

However, Global Search will successfully find records when searching the contact's email address or name. 
Resolution
A likely cause of this odd behavior is the object access permissions or the Field Level Security (FLS) selected for the user's profile. There are a few objects the Side Panel must have access to, as well as a few fields it uses to search for records and sort the results. If the Side Panel doesn't have access to one of these fields or objects, the search will fail, and the error message "No Matching Contacts or Leads in Salesforce" will be displayed. 

To remediate this problem, make sure the user profile you are troubleshooting has at least read access to the following objects: 
 
Contacts
Leads
Accounts
Tasks
Opportunities
Cases

Additionally, make sure the profile has FLS rights to the fields listed below. For example, to grant FLS permissions on the Contact Email field, do the following:
  1. Go to Setup | App Setup | Customize | Contacts | Fields
  2. Click on the Email field
  3. Click on the Set Field-Level Security button at the top
  4. Check the box under Visible for the profile you are troubleshooting
  5. Save your changes
  6. Repeat these steps for each of the fields in the objects
 
Contact
Field Label
Field API Name
Email
Email
Mobile
MobilePhone
Phone
Phone
Title
Title
Account Name
Account

Task
Field LabelField API Name
Due DateActivityDate
 
Opportunity
Field LabelField API Name
AmountAmount
Probability (%)Probability
 
Case
Field LabelField API Name
Date/Time ClosedClosedDate
PriorityPriority
SubjectSubject
Contact NameContact
 




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