How can I determine the organization that a system email I received originated?
|Knowledge Article Number||000205334|
|Description||With the availability of sandbox environments, it may become increasingly difficult to identify the environments that system notification emails are originating from. You may continue to receive scheduled analytics, chatter digests or workflow emails although you are confident that these have been paused or cancelled.
Although these emails appear to be the same, they may in fact be originating from alternate environments where the automation is still active.
|Resolution||Within the original .msg formatted email, you can review the contents of the headers to determine the original source environment of the email. It is integral the original .msg email is used. If it has been forwarded then the headers will be overwritten.
See the below links for instructions on how to view the email headers:
Within the email header content, search for the "X-SFDC-LK" & "X-SFDC-User" values
The values included for these entries will identify the Organization ID (X-SFDC-LK) and the User ID (X-SFDC-User) in which these emails originated.
Other useful information can be found in the headers of email from salesforce such as the
"X-SFDC-EntityId" which in the case of Workflow would show the id of the workflow that triggered the email.