Print this page

How can I determine the organization that a system email I received originated?

Knowledge Article Number 000205334
Description With the availability of sandbox environments, it may become increasingly difficult to identify the environments that system notification emails are originating from. You may continue to receive scheduled analytics, chatter digests or workflow emails although you are confident that these have been paused or cancelled. 

Although these emails appear to be the same, they may in fact be originating from alternate environments where the automation is still active.
Resolution Within the original .msg formatted email, you can review the contents of the headers to determine the original source environment of the email. It is integral the original .msg email is used. If it has been forwarded then the headers will be overwritten.


See the below links for instructions on how to view the email headers:
 

Outlook 2007:

  1. Open the message.
  2. On the Message tab, in the Options group, click the Dialog Box Launcher.
  3. In the Message Options dialog box, select and copy the header, which appears in the Internet headers box.
  4. Paste the header into the Header Analyzer and click Analyze Header.

Outlook 2000/2003:

  1. Open the message.
  2. From the View menu, select Options.
  3. In the Message Options dialog box, select and copy the header, which appears in the Internet headers box.
Lotus Notes 4.6:
  1. Open the message.
  2. Open the properties box on the message. In the default installation of the Notes Client, it will be the first smart icon on the left, but you can also right-click on the document and choose properties from that menu.
  3. Select the second tab on the properties box, which is a list of fields and their contents
  4. Scroll down to the field $additionalheaders.
Lotus Notes 5.x:
  1. Open your inbox.
  2. Highlight the message that you wish to get header information for.
  3. Choose File -> Export...
  4. Type in a filename, leave the type as "Structured Text" and click Export.
  5. From the Dialog Box that comes up, choose "Selected Documents" and click OK.
  6. Now you can open that message you saved in WordPad 
Lotus Notes 6.x 
  1. Open the e-mail document.
  2. From the menu select View, Show, Page Source.

Gmail

  1. Open the email message.
  2. Click the down arrow adjacent to the Reply link in the upper-right corner of the email message
  3. Click Show Original


Within the email header content, search for the "X-SFDC-LK" & "X-SFDC-User" values

The values included for these entries will identify the Organization ID (X-SFDC-LK) and the User ID (X-SFDC-User) in which these emails originated.

Other useful information can be found in the headers of email from salesforce such as the
"X-SFDC-EntityId" which in the case of Workflow would show the id of the workflow that triggered the email.




promote demote