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Case Comment Notification (to Contacts) Sent to Old Email Address

Knowledge Article Number 000205455
Description There is a case setting (Setup | Customize | Cases | Support Settings) called "Enable Case Comment Notification to Case Contacts" that can be used to notify related Contacts of case comments, in addition to the Case Owner.  On occasion, users may report that the notification is not being received at the email address associated with that Contact or with their User record.  In this scenario, messages are bounced back with reference to an old email address.
Resolution This is typically tied to an unused Self-Service Portal User record and can be resolved by deactivating or updating the applicable user from Setup | Customize | Self-Service | Self-Service Portal | Users.

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