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File and Content report shows duplicate data

Knowledge Article Number 000205494
Description Report to monitor download activity from the library files shows multiple entries for same users, each of the entry having the same time stamp
Resolution In Salesforce CRM, each time you click on the "Download <file type>" link, it will generate one entry in the Total Downloads data. So if you click on the link 5 times, Total Downloads will be at 5 (given that the download initiates but it will not count when the download does not initiate). And when you run the report, you will see the name of the user who tried to download the file 5 times for the same file. It will look like duplicates but essentially not, just multiple entry indicating that the user had downloaded the file 5 times.

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