What Happens to a Related Chat Transcript When a Lead is Converted?
|Knowledge Article Number||000205513|
|Description||A Chat Transcript can be associated to a Lead record either during a Chat or when it is ended. When that Lead is converted, is the Chat Transcript re-parented to the newly created Contact, Account, and Opportunity?|
|Resolution||During a Lead conversion, the Chat Transcript does not get re-parented to the resulting records. The only records that are re-parented during Lead conversion are Activities (Tasks/Events) and all other related list items are not.
Here is an existing IdeaExchange posting on this feature request: Lead Conversion - Allow mapping of all Lead Related Lists