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Our support teams need to send from different email addresses

Knowledge Article Number 000205640
Description Our support teams use different From addresses and they cannot be mixed.  How do we setup the team to have different from addresses selected by default?
Resolution The case feed setting "Specify From Address(es)" allows a default address to be specified for the case feed.  If the department Users are assigned Case records types and page layouts, then each department may
have a different From address.

For example:

The Users for department A will have;
Case Record Type: Team A

Page Layout: Team A
Team A Case Feed Layout from Address: support@teamAcompany.com


The Users for department B will have;
Case Record Type: Team B

Page Layout: Team B
Team B Case Feed Layout from Address: support@teamBcompany.com




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