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Error : “Salesforce.app cannot be opened because the identity of the developer cannot be confirmed” on Mac

Knowledge Article Number 000205657
Description I am getting error message “Salesforce.app cannot be opened because the identity of the developer cannot be confirmed” while launching or installing any desktop application like Salesforce Files on Mac.
Resolution Cause : Apple has made a security change to Mac OSX 10.9.5 which causes the error message “Salesforce.app cannot be opened because the identity of the developer cannot be confirmed” to appear when you try to install Salesforce Files on your Mac.

 
Option 1 : 
  • Hold down the Control key while clicking on the Salesforce file.
  • Click Open on the dialog window.
Option 2 :
  • Click on the Apple icon at the top left corner of your screen and open System Preferences.
  • Click on Security & Privacy, then the General tab.
  • You'll see a message stating that the Salesforce.app was blocked. Click on Open Anyway.
 

Note: Please involve the local IT for the fixture of the issue.
 




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