Why am I unable to link a contact to a case when using a Live Agent Prechat form
|Knowledge Article Number||000205683|
|Description||Why is my Per-Chat form not creating a contact or a case or attaching to the Live Chat Transcript record? There are a few things to check for example if the profile has read-only permissions on the object they are updating if there are system validation rules in place. On an insert or update operation, the validations rule fire; they are part of the order of execution in Salesforce. Their purpose is to enforce the standards for the user's input in Salesforce.|
|Resolution||1.To check the user profile, please go to the following: Setup|Manage Users|Profiles
2. Check that the User has Edit or at least Create to the field/object.
To check validation rule go to: Setup|Customize| Object|Validation rules
Check at least these objects.