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Mac Browser Troubleshooting & Configuration

Knowledge Article Number 000205995
Description Included in this article are troubleshooting and configuration steps that can be taken to ensure optimal performance within your browser.

 
Resolution If you use Safari as your primary browser while using Salesforce and are experiencing slowness or other performance issues, please try the following to resolve your issue:

Clear Cache, Cookies, & History:
​1.    Click on History > Clear History…, and then choose Clear all history.
2.    Click Clear History.
3.    Click on Safari > Preferences.
4.    Select the Privacy tab and click on the 'Remove All Website Data' button.
5.    Click on the Remove Now button.
6.    Click on the Advanced tab and tick the checkbox 'Show Develop in menu bar'.
7.    On the Safari menu bar, you should now see a Develop option.
8.    Click on it and select Empty Caches.


If clearing cache, cookies, and history doesn’t seem to work; resetting Safari will be the next step in troubleshooting:

Resetting Safari (7 and below):
1.    Choose Safari > Reset Safari
2.    Deselect any items you don't want to reset.
3.    Click Reset.

If you use Mozilla Firefox as your primary browser while using Salesforce and are experiencing slowness or other performance issues, please try the following to resolve your issue:

Clear Cache, Cookies, & History:
1.    From the Firefox menu, select History > Clear Recent History.
2.    From the Time range to clear: drop-down menu, select the desired range.  To clear your entire cache, select Everything.
3.    Click the down arrow next to Details to choose which elements of the history to clear.
4.    It is recommended that you select Browsing & Download History, Cookies, and Cache and click Clear Now.
After these steps have been taken you will want to ensure the browser is properly configured for Salesforce. Follow the steps below:

Configuring Mozilla Firefox for Use With Salesforce.com:
1.    Click on the Firefox menu and then on Tools > Preferences.
2.    Follow the below steps for configuring the browser:

Make sure Firefox can accept cookies.
·         Go to the Privacy panel.
·         For the Firefox will option, select Use custom settings for history.
·         Select the Accept cookies from sites option.
·         Select the Accept third-party cookies option.
·         For the Keep until option, select they expire.
·         Click OK.
Advanced Settings
·         Next, you will want to configure advanced caching preferences to maximize performance of the browser.
·         Type about:config in the browser's location bar, and then press Enter.
·         If a warning displays, click I'll be careful, I promise!
·         Search for the following preferences and set them to the recommended value by double-clicking the preference name. Changes take effect immediately.
·         Change how the browser retains common resources across requests by setting the following caching preferences.
 
 
PreferenceRecommended ValueDefault Value
browser.cache.check_doc_frequency33
browser.cache.disk.capacity50,000 or more; increase to use more hard disk space  50,000
browser.cache.disk.enableTrueTrue
browser.cache.disk_cache_sslTrueFalse
browser.cache.memory.enableTrueTrue
network.http.use-cacheTrueTrue
 
Side Note:  Setting privacy.sanitize.sanitizeOnShutdown to True causes the cache to clear when Firefox shuts down.

If clearing cache, cookies, and history doesn’t seem to work; resetting Firefox will be the next step in troubleshooting:

Resetting Firefox:
1.    Type about:support in Firefox’s address bar and hit Enter.
2.    Click on the Reset Firefox button.
 
If you use Google Chrome as your primary browser while using Salesforce and are experiencing slowness or other performance issues, please try the following to resolve your issue:

Clear Cache, Cookies, & History:
1.    Click on the Chrome menu on the browser toolbar.
2.    Select Settings and then click on History in the menu on the left.
3.    Click on Clear browsing data... button.
4.    In the dialog that appears, select the Browser History, Download History, Cookies and other site & plug-in data, Cached Images and data.
5.    Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
6   Click Clear Browsing Data.

If clearing cache, cookies, and history doesn’t seem to work; resetting Chrome will be the next step in troubleshooting:

Resetting Chrome:
1.    Click on the Chrome menu on the browser toolbar.
2.    Select Settings and then scroll to the bottom of the page and click on Show Advanced Settings.
3.    Click on Reset browser settings.
4.    Click Reset.

Aside from making sure that your browser(s) are configured properly. Making sure that Adobe Flash and Java are updated, and there are no intensive background programs are running will ensure that your Salesforce experience will be optimal. 




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