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Why don't I see the "Email" publisher action in my Case Feeds?

Knowledge Article Number 000205998
Description When trying to add the Email publisher option to the Case Feed layout - it cannot be found.
Resolution The Email publisher action below:

User-added image

is only available to Orgs if Email-To-Case is enabled. Make sure to check Email-To-Case settings and/or enable this feature if needing to use the Email function above in Case Feeds. Also the email deliverability settings > Access level must be set to "All Email" or this component will not render.

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