Why don't I see the "Email" publisher action in my Case Feeds?
|Knowledge Article Number||000205998|
|Description||When trying to add the Email publisher option to the Case Feed layout - it cannot be found.|
|Resolution||The Email publisher action below:
is only available to Orgs if Email-To-Case is enabled. Make sure to check Email-To-Case settings and/or enable this feature if needing to use the Email function above in Case Feeds. Also the email deliverability settings > Access level must be set to "All Email" or this component will not render.