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Multiple Side Panels Appear In Outlook

Knowledge Article Number 000206031
Description At times multiple side panels appear in Outlook which is possibly due to a third party application or plugin which somehow causes Salesforce for Outlook (SFO) not to function properly and as a result more than one side panels come up in Outlook.

Unfortunately, uninstalling and re-installing the plug-in such as SFO doesn't always work. 

Outlook has different type of switches for fixing certain issues. In many cases running the
/resetnavpane command option with Outlook.exe has resolved this issue for other customers.
The /resetnavpane command option:

- Clears and regenerates the Navigation Pane for the current Outlook profile
- Removes all Shortcuts and Favorite Folders. Has the same effect as deleting profilename.xml file in your user directory

See the link below by Microsoft for Command-line switches for Outlook 2007

To resolve this issue follow the steps below

1- Exit SFO by right clicking on the SFO icon in the system tray at the bottom right corner of your screen and click on Exit

2- Exit Microsoft Outlook.

3- Press and hold down the Windows key and press the R key on your keyboard to open the Run box

4-Type Outlook.exe /resetnavpane and press Enter

If the command fail, you can type in the full path for your Outlook.exe file

Example: To run Outlook 2007 the path is C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE

You can also refer to your IT team or internal Help Desk for further assistance

5- Wait for Outlook to launch automatically.
6- Launch Salesforce for Outlook.
7- The Side Panel should load normally, if the issue is still reproducible you may need to reinstall SFO and also run a repair on Microsoft Office installation

For more information on how to reinstall SFO - refer to Article Number 000175817

For more information on how to repair MS Office- refer to Microsoft Articles below

Repair an Office application

Update, repair, or uninstall Office Click-to-Run 2010 products

Fix Office 365 or Office install errors

How to use the repair process in the 2007 Office programs


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