Multiple Side Panels Appear In Outlook
|Knowledge Article Number||000206031|
|Description||At times multiple side panels appear in Outlook which is possibly due to a third party application or plugin which somehow causes Salesforce for Outlook (SFO) not to function properly and as a result more than one side panels come up in Outlook.
Unfortunately, uninstalling and re-installing the plug-in such as SFO doesn't always work.
Outlook has different type of switches for fixing certain issues. In many cases running the /resetnavpane command option with Outlook.exe has resolved this issue for other customers.
The /resetnavpane command option:
- Clears and regenerates the Navigation Pane for the current Outlook profile
- Removes all Shortcuts and Favorite Folders. Has the same effect as deleting profilename.xml file in your user directory
See the link below by Microsoft for Command-line switches for Outlook 2007
See the link below by Microsoft for Command-line switches for Outlook 2010
See the link below by Microsoft for Command-line switches for Outlook 2013/2016
To resolve this issue follow the steps below
1- Exit SFO by right clicking on the SFO icon in the system tray at the bottom right corner of your screen and click on Exit
2- Exit Microsoft Outlook.
3- Press and hold down the Windows key and press the R key on your keyboard to open the Run box
4-Type Outlook.exe /resetnavpane and press Enter
If the command fail, you can type in the full path for your Outlook.exe file
Example: To run Outlook 2007 the path is C:\Program Files (x86)\Microsoft Office\Office12\OUTLOOK.EXE
You can also refer to your IT team or internal Help Desk for further assistance
5- Wait for Outlook to launch automatically.
6- Launch Salesforce for Outlook.
7- The Side Panel should load normally, if the issue is still reproducible you may need to reinstall SFO and also run a repair on Microsoft Office installation
For more information on how to reinstall SFO - refer to Article Number 000175817
For more information on how to repair MS Office- refer to Microsoft Articles below
Repair an Office application
Update, repair, or uninstall Office Click-to-Run 2010 products
Fix Office 365 or Office install errors
How to use the repair process in the 2007 Office programs