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Workflow Field Update Formula Truncating Long Text Values

Knowledge Article Number 000206092
Description When updating a Long Text Area field with a Workflow Field Update formula, text over 1,300 characters is truncated.  
Resolution For example, consider this scenario:
  • Workflow Rule on Case Comment object that runs every time a comment is created or edited.
  • Field Update action (Formula type) that takes the CommentBody and updates a Long Text Area field on the Case.

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