Print this page

Enterprise Vault search shows text when Salesforce for Outlook is installed on the local machine

Knowledge Article Number 000206109
Description Organizations using Enterprise Vault 9.x and 10.x may notice that its search functionality shows text instead of the regular search screen when Salesforce for Outlook in installed on the local machine.

The issue is that for this Client version of Enterprise Vault to search Outlook it needs to leverage features of Internet Explorer 8. Installing Salesforce for Outlook sets some of the registry keys controlling the browser behavior for Outlook to Internet Explorer 9 which is referenced by a 9999 or 9000 Decimal value


 
Important This section, method, or task contains steps that tell you how to modify the registry.
However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you 
follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can 
restore the registry if a problem occurs. For more information about how to back up and restore the registry, 
click the following article number to view the article in the Microsoft Knowledge Base: 322756 
How to back up and restore the registry in Windows



 
Resolution
In order to resolve this problem close all your applications specially IE and Outlook and follow the steps below.

1- Open Windows Registry Editor by pressing and holding down the Windows key on your keyboard and pressing the R key to open up the Run box and then type in REGEDIT and press Enter

2- In the Registry Editor, navigate to each one of the following locations and apply this setting:

HKCU = HKEY_CURRENT_USER
HKLM = HKEY_LOCAL_MACHINE


 
HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION

and/or

HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION

HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION


Here is an example of what you will see in there
 


User-added image

3- Click on the 'FEATURE_BROWSER_EMULATION' folder on the left pane and you should see Outlook.exe on the right side under the Name column

4- Make sure the Data value for Outlook.exe is 8000. To change its value double click on it and select Decimal and enter 8000 and click on Ok

 
User-added image

5. If the Outlook.exe name does not exist, you can simply create it by right clicking on the FEATURE_BROWSER_EMULATION folder on the left side and click on New and then select DWORD (32-bit) Value. Type in Outlook.exe for the Name and then double click on it and apply the value and close the registry.
 

User-added image


6. You may also apply the steps recommended by Symantec as well

7. If the 8000 value did not resolve the issue, you can try changing the value to any of the browser emulation values below and see if resolved the issue. Make sure you change the values in all registry sections mentioned above

 
ValueDescription
11001Internet Explorer 11. Webpages are displayed in IE11 edge mode, regardless of the !DOCTYPE directive.
11000IE11. Webpages containing standards-based !DOCTYPE directives are displayed in IE11 edge mode. Default value for IE11.
10001Internet Explorer 10. Webpages are displayed in IE10 Standards mode, regardless of the !DOCTYPE directive.
10000Internet Explorer 10. Webpages containing standards-based !DOCTYPE directives are displayed in IE10 Standards mode. Default value for Internet Explorer 10.
9999Windows Internet Explorer 9. Webpages are displayed in IE9 Standards mode, regardless of the !DOCTYPE directive.
9000Internet Explorer 9. Webpages containing standards-based !DOCTYPE directives are displayed in IE9 mode. Default value for Internet Explorer 9.
8888Webpages are displayed in IE8 Standards mode, regardless of the !DOCTYPE directive.
8000Webpages containing standards-based !DOCTYPE directives are displayed in IE8 mode. Default value for Internet Explorer 8

 

 




promote demote