Enterprise Vault search shows text when Salesforce for Outlook is installed on the local machine
|Knowledge Article Number||000206109|
|Description||Organizations using Enterprise Vault 9.x and 10.x may notice that its search functionality shows text instead of the regular search screen when Salesforce for Outlook in installed on the local machine.
The issue is that for this Client version of Enterprise Vault to search Outlook it needs to leverage features of Internet Explorer 8. Installing Salesforce for Outlook sets some of the registry keys controlling the browser behavior for Outlook to Internet Explorer 9 which is referenced by a 9999 or 9000 Decimal value
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows
In order to resolve this problem close all your applications specially IE and Outlook and follow the steps below.
1- Open Windows Registry Editor by pressing and holding down the Windows key on your keyboard and pressing the R key to open up the Run box and then type in REGEDIT and press Enter
2- In the Registry Editor, navigate to each one of the following locations and apply this setting:
HKCU = HKEY_CURRENT_USER
HKLM = HKEY_LOCAL_MACHINE
HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION and/or HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION HKCU\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION
Here is an example of what you will see in there
3- Click on the 'FEATURE_BROWSER_EMULATION' folder on the left pane and you should see Outlook.exe on the right side under the Name column
4- Make sure the Data value for Outlook.exe is 8000. To change its value double click on it and select Decimal and enter 8000 and click on Ok
5. If the Outlook.exe name does not exist, you can simply create it by right clicking on the FEATURE_BROWSER_EMULATION folder on the left side and click on New and then select DWORD (32-bit) Value. Type in Outlook.exe for the Name and then double click on it and apply the value and close the registry.
6. You may also apply the steps recommended by Symantec as well
7. If the 8000 value did not resolve the issue, you can try changing the value to any of the browser emulation values below and see if resolved the issue. Make sure you change the values in all registry sections mentioned above