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Is there any limit on the number of characters that an agent / customer can send in a message using Live Agent?

Knowledge Article Number 000206187
Description I would like to know if there's any limit when sending a message using Live Agent.
Resolution The maximum size of a message sent when using Live Agent is 4,000 characters. The user won't be allowed to type in more than this.

If your customers need to send you text files with more than 4k characters you can use the File Transfer functionality. More about this feature here: Transfer Files During a Chat

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