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Error: "Email Template limit exceeded"

Knowledge Article Number 000206211
Description
If you received the "UNKNOWN_EXCEPTION, Email template limit exceeded." or similar error message, this is because a new limit has been placed on the number of email templates within all Free and Trial Organizations. The limit has been set to 500. 

Before you create a case with Support, please review our documentation on Managing Email Templates
Resolution
If you've reviewed the relevant documentation and you require assistance in enabling this feature, please take the following steps: 

 
1. Have a System Administrator log a Case with Salesforce Support. 
2. Please include all important details including a business case for the request.
3. Support will review the Case and will take action as needed. 

 





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