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Error: "Email Template limit exceeded"

Knowledge Article Number 000206211
If you received the "UNKNOWN_EXCEPTION, Email template limit exceeded." or similar error message, this is because a new limit has been placed on the number of email templates within all Free and Trial Organizations. The limit has been set to 500. 

Before you create a case with Support, please review our documentation on Managing Email Templates
If you've reviewed the relevant documentation and you require assistance in enabling this feature, please take the following steps: 

1. Have a System Administrator log a Case with Salesforce Support. 
2. Please include all important details including a business case for the request.
3. Support will review the Case and will take action as needed. 


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