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Salesforce for Outlook synchronization folder does not show up in a Global Address Book

Knowledge Article Number 000206271
Description When we sync our contacts into a new folder, we do not see them under Global Address Book in Outlook to choose as a recipient when composing an email.
  1. Click People or Contacts in Outlook
  2. Right click for the new folder you are syncing your Salesforce contacts into and, choose Properties tab-> Outlook Address Book-> select option “Show this folder as an e-mail Address Book”.
  3. Close Salesforce for Outlook plug in and Outlook, and reopen them to see the new contacts sync folder in the Global Address Book in Outlook.
At times the above mentioned steps do not work as Outlook can only show contacts from your Contacts folder(s) in the Address Book when the Outlook Address Book Service has been added to your mail profile

You can add this service in the following way.

Outlook 2010 and Outlook 2013
 File-> Account Settings-> Account Settings…-> tab Address Books
Outlook 2007
 Tools-> Account Settings…-> tab Address Books
  1. If the Outlook Address Book service is added already, you should mark your Contacts folder as an Outlook Address Book.
  2. If the Outlook Address Book service has not been added yet, press the New… or Add… button.
  3. Select “Additional Address Books” and click Next. 
  4. Choose “Outlook Address Book” and click Next.
  5. You’ll be prompted that you must close and restart Outlook for changes to take effect. 
  6. Press OK and close and restart Outlook.
      The Address book service should now be added to Outlook 

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