Print this page

If I Opt Out of Marketing Email, will I still receive emails from my Salesforce Support Cases?

Knowledge Article Number 000206278
Description I have opted out from Salesforce Marketing emails and I am concerned that I will be missing other emails from Salesforce.  Most importantly emails from Support Cases.

Will this affect me?
Resolution Opting out of Marketing Email will not affect your ability to receive cases from Salesforce Support Cases.  

If you are not receiving emails from your cases, the most common suspect is not having all of Salesforce's IP Addresses Whitelisted.

Follow all the instructions in the following article to resolve this issue: Troubleshooting Email Delivery problems

If issues persist after following instructions, please log a case on the H&T Portal and document the steps you took in order to reduce resolution time.

promote demote