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Live Agent Chat Tab Alerts for Waiting and Ended Chats

Knowledge Article Number 000206316

If an agent leaves a customer’s chat unanswered for a certain amount of time, the tab associated with that chat flashes red with an exclamation point to alert the agent to attend to that customer. 

If a customer terminates a chat with an agent, the tab associated with that tab displays an icon to show that the customer left the chat.

With these tab alerts, your agents can optimize their time as they chat with multiple customers without switching from tab to tab. Here’s how the tab alerts appear to agents:

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