Why is my Approval Process comment via email limited to approximately 70 characters?
|Knowledge Article Number||000206491|
|Description||When users approve a record via Email they have observed that only around 70 characters including spaces are displayed in the Approval comment section in the User Interface, the rest is simply omitted.
This seems to happen on web-based email clients like, for example, Gmail.
|Resolution||This behavior is caused by the standard that your Email Client uses to send the emails. Salesforce email handler considers two lines of the plain text response body:
By the time the email reaches salesforce email handler the line breaks are already there. This could cause part on the Approval Process comment to disappear.