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Error: The File 'adxregistrator.exe' is not marked for installation.

Knowledge Article Number 000206523
Description
This may be related to your Windows Installer or sometimes the uninstaller is unable to remove  a reference to an older version of Salesforce for Outlook application in the registry and that may prevent the new version from being installed. The quickest way would be perhaps to create a new Windows profile or ask your IT team to rename your profile and have you log back in to recreate your domain account.
 
Resolution

STEP 1

If STEP 1 did not resolve the issue, try the STEP 2 OR 3 below

Article Number 000007595Knowledge utility to remove any left over and unwanted keys from the registry

We also created a knowledge Article on how to use the Microsoft Fix it utility that you may find helpful -
 Microsoft uninstallerYou can use the 

 

STEP 2


You can also ask your IT department to create a new Windows profile (username) on your computer and see if the that resolves the issue. Once everything is working in the new Windows profile then you can ask your IT to transfer your data. Your IT can simply log in with their account and rename your Windows profile from C:\users\ and have you relogin. Your old profile won't be deleted in case this does not resolve the issue. For example if your username is JDoe they can change it to JDoe.old

If you do not have an IT department you can follow the steps below in order to create a new profile (Windows username). This link from Microsoft also has a video that would walk you through this process.

1- You need to be logged in to your computer as a local Administrator to create this new account. You can do this from Control Panel | Users
2. Assuming you already uninstall Salesforce for Outlook, log off and log in with your new username.
3. Windows will take a little bit longer since it will try to configure your profile for the first time. Once you see your Desktop you try to install SFO and see if the issue is still reproducible before copying your data from the old profile.

Note***
They must log you off first, switching users will keep you logged in hence won't allow them to rename your profile


If you have an Exchange email, company email, you must have your IT department assist you with this task. After you create a new user profile, you would have to create a new Outlook profile and transfer your Outlook data file along with My Documents, and other data

The Microsoft link below will assist you with creating a new Outlook profile if you do NOT have an IT department
How to create and configure an email profile in Outlook 2010, Outlook 2007, and Outlook 2003

Additional information from Microsoft support
Outlook 2013 or Outlook 2010 not responding, hangs, freezes or stopped working


If STEP 2 did not resolve the issue, try the STEP 3 below
 

STEP 3


You can do a manual search for SFO GUIDs in the registry and delete them all and then try to install the new version. 

GUIDs are installed in the Registry under  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Refer to Article Number     000205863 for a list of SFO GUIDs

If you are not sure what version of SFO you or your users had previously installed, you may need to run a script or a batch file to search the registry for all of these GUIDs mentioned in the Article above


 


 




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