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Why does Live Agent Supervisor panel show a wrong Country and City for Visitor?

Knowledge Article Number 000206579
Description Sometimes the Live Agent Supervisor panel is displaying incorrect City and Country values for the Visitor. 

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Resolution This can be expected. If it is showing a different location, it is because we do not have that exact location in our database. We are currently working to update the database to increase the number of locations. If you would like to capture the Visitor's location, you can use a Pre-chat Form and add location fields for them to enter when they initiate a chat. 

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