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Error: "Insufficient Privileges You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary."

Knowledge Article Number 000206604
Description
When we click on Mass Email from the home page using Custom Link we get an error:

"Insufficient Privileges. You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary."



We have already confirmed that these Users have the Mass Email Permission listed on their Profile, so we should not be experiencing this issue.

 
Resolution
The steps below will assist you with fixing the Custom Links for Mass Email if indeed your Users have the Mass Email Permission .

Custom Links for Contacts: 
  1. Click on Contacts tab and Select "Mass Email Contacts".
  2. Copy the complete URL.
  3. Go to Setup | Customize | Home | Home Page Components.
  4. Under Standard Components click on Edit for Custom Links.
  5. Find the Bookmark for "Mass Email" and remove the current URL and paste it here.
  6. Click on Save.
 
Custom Links for Leads: 
  1. Click on Leads tab and Select "Mass Email Leads".
  2. Copy the complete URL.
  3. Go to Setup | Customize | Home | Home Page Components.
  4. Under Standard Components click on Edit for Custom Links.
  5. Find the Bookmark for "Mass Email" and remove the current URL and paste it here.
  6. Click on Save.




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