Changing the System Administrator for my sandbox
|Knowledge Article Number||000206639|
|Description||My former system administrator is no longer with the company. How can I gain system administrator access to the sandbox without performing a refresh?|
|Resolution||First, try these options:
If the above options don't resolve the issue, support may be able to change the email address associated with the existing, active System Administrator User Record. This applies ONLY if no active System Administrators can log into your account. Please contact Salesforce Support for details.
Please Note: It is recommended as a best practice to ensure to have more then one System Administrator at any given time so that disruptions in service are avoided in the event that your System Administrator cannot log in or is no longer with the company.