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Salesforce for Outlook sync fails for Events - Property not found PropertyName:ISPRIVATE

Knowledge Article Number 000206641
Description ISSUE:

User receives the error message below during the sync for Events and sync fails.


 
Property Not found
PropertyName:ISPRIVATE




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Sync log will contain the following information as well:
 
20xx-xx-xx 08:51:54,237 ERROR [Event] ***********  Sync Engine  ***********  Error Sfdc.Server.SfdcSessionException: Property Not found PropertyName:ISPRIVATE ---> Sfdc.Common.PropertyNotSetException: Property Not found PropertyName:ISPRIVATE
   at Sfdc.Server.SfdcEvent.get_IsPrivate()




REASON/CAUSE:

This error occurs if the default field mapping between the Outlook Sensitivity field and the Salesforce Private field is deleted


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Resolution
To resolve this issue you need to perform 2 separate tasks

STEP 1
Recreate this field mapping then

STEP 2
Reinitialize Salesforce for Outlook (SFO) and sync







STEP 1
Recreate this field mapping then

You Salesforce Administrator needs to login to Salesforce and recreate this field mapping.

They need to follow the steps below

1- Login to Salesforce with their Administrator account

Non-Enhanced Setup Menu:

Your Name | Setup | Administration Setup | Desktop Administration | Outlook Configurations
 
Enhanced Setup Menu:

Setup | Administration Setup | Desktop Administration | Outlook Configurations

2- Select the Outlook configuration that you need to edit
3- Click on Edit
4- Scroll down, under Events, click on Edit Field Mappings
5- On the last column for the Salesforce field click on the drop down field and select Private and then click on the field to its right, under Outlook Field column and select Sensitivity
6- Save and move to STEP 2 below


STEP 2

Reinitialize Salesforce for Outlook (SFO) and sync

1. Close both Outlook and SFO
To close SFO, right click on the SFO icon in your system tray at the bottom right corner of your screen and click on EXIT

2- Press and hold the Windows key on your keyboard and press the R key on your keyboard to open the RUN command box

3- Type in %appdata%\Salesforce.com\Salesforce for Outlook\
4- Right click on the DB folder and delete

5- Launch Outlook first

6- Next launch your SFO from your Programs in the Start Menu or by double clicking on the icon on Desktop.

7- The SFO wizard starts, enter your Salesforce username and password and login

8- Click on Allow and choose the folders you want to sync to. Finish the Wizard and SFO will attempt to sync again, the SFO icon will start spinning and sync should complete without any errors

 




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