Print this page

"Remote Access Authorization Error: Package for this consumer is not installed in your Organization" in Social Hub

Knowledge Article Number 000206643
Description
You'll receive the message "Remote Access Authorization Error: Package for this consumer is not installed in your Organization" if you try to manually add a new Salesforce Organization ID for Social Customer Service in Social Hub under "Connections." 
Resolution
Salesforce Organization IDs are manually entered into Social Hub for Radian6 for Salesforce connections only. If you attempt to add a Salesforce Organization for a Social Customer Service connection by clicking Add Production Org or Add Sandbox Org in Social Hub, you'll receive the error message above. If you're using Social Customer Service, your Salesforce Organization is added in Social Hub when you authenticate with a Radian6 User in Salesforce.

To view your Social Customer Service connections in Social Hub, follow the steps for adding an Organization under "Social Customer Service."

 





promote demote