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Why are my workflow rule and approval emails not being triggered in my Sandbox?

Knowledge Article Number 000206703
Description Users may report that workflow rules or approval processes emails are not being received from a sandbox.
Resolution If workflow rules or approval processes emails are not being received in the Sandbox, make sure that "All email" is selected under your Sandbox's Deliverability.

Follow these steps to confirm or turn it on:

1. Go to Setup 
2. Administration Setup | Email Administration
3. Deliverability
4. Under Access level select All email

If the Access level is already set to All email you may consider the following article to begin troubleshooting your Workflow Rule Criteria: Set the Criteria for Your Workflow Rule.

If the workflow is configured properly and the sandbox access level is set appropriately it may be a deliverability issue. See Testing Deliverability for more additional troubleshooting.

See Also:
Sandbox Setup Tips and Considerations

 




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