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How does the auto-complete functionality work in the Email Action when using Case Feed?

Knowledge Article Number 000206711
Description What is the criteria for Users and Contacts to auto-complete in the email fields (To, CC, BCC) when using the Email action in Case Feeds?

User-added image
Resolution The auto-complete feature will display the following:
  • List of contacts whose email starts with the input-text or name starts with input-text.
  • List of users whose email starts with the input-text or name starts with input-text.




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