Salesforce for Outlook - Field Mappings for some fields cannot be modified in Outlook Configuration
|Knowledge Article Number||000206815|
When creating a new Outlook Configuration (Setup | Desktop Administration | Outlook Configurations), the System Administrator may notice that some Field Mapping values for Contacts/Tasks/and Events will be grayed out, preventing the ability for modification. While Outlook Configurations created from an earlier date maintains the ability to modify all Field Mappings.
Example (grayed out):
|Resolution||The restrictions to prevent certain field mappings from being modified were implemented to circumvent potential data synchronization quality issues. The fields that are grayed out play a significant role with the matching and syncing logic process.
When the modifications were made, newly created Outlook Configurations will have the restrictions; however existing Outlook Configurations remained exempt.