Quick text shortcut no longer returning results for full word, but will for partial
|Knowledge Article Number||000211770|
|Description||When using the shortcut ;; to return results for a Quick Text Record, it will return results if only part of a word is entered. Example, ;;Samp
If you enter the whole word such as ;;Sample, no results are returned.
|Resolution||A Quick Text Record must have a channel selected.
Add a channel to your Record and the shortcut will work when the entire word is entered.
Note: If there is a single Record without a channel, it will cause this behavior to occur for all QT records with that word in it.