Syncing Contacts with Lightning Sync (formerly known as “Exchange Sync”)
|Knowledge Article Number||000211802|
|Description||If the User is not able to sync contacts using Lightning sync, please follow the steps mentioned below:
To allow users to sync using Lightning Sync create an Lightning Sync configuration:
Setup | Lightning Sync | Sync Configurations
|Resolution||Once users are added to an Exchange Sync configurations and the configurations is made active, Exchange Sync creates a folder that’s called Salesforce_Sync as a subdirectory under the Contacts directory in each of the specified user’s email accounts in Exchange. If this folder is not created the folder can be created manually by the user if needed.
Users who are syncing contacts from Exchange to Salesforce or syncing both ways can choose which email contacts sync to Salesforce by moving those contacts into the Salesforce_Sync folder. The first sync for users may not be in real time and could take several hours to ensure maximum performance for all users.