Error: "Account Already Registered" for Social Accounts in Social Studio
|Knowledge Article Number||000211815|
If you're prompted with an error while adding a social account indicating that the social account is already registered, you can resolve the problem using the solutions listed below.
Scenario 1 - A duplicate account was already registered and is set to Private/Project
A common cause of the "The account you are trying to register is already registered" error is that the account has already been added within Social Studio, but with a visibility of "Private/Project" which hides it from your view.
Scenario 2 - The account was already added as a "Personal Account" in the Engagement Console