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Where can I find white paper information about "The Four Pillars of Effortless Service" of salesforce?

Knowledge Article Number 000212108
Description Where can I find the e-book titled, "The Four Pillars of Effortless Service?"
Resolution
1. Sign up for the free e-book by navigating to this link: The Keys to Effortless Customer Service
2. Populate the form and click the "Download Now" button. ​
3. The Four Pillars of Effortless Service preview will appear and click "Download Now".




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