Chatter Desktop: Downloading certain files types do not retain the file extension
|Knowledge Article Number||000212182|
|Description||In some scenarios, Chatter Desktop users may notice that downloading certain types of files will result in a file download of just the file name and no file extension; however when downloading the same file in Chatter online within the application, the file is downloaded as expected with the file extension.
Currently, this is a limitation of the Content API, which does not support certain file types/extensions.
|Resolution||Before saving the file via Chatter Desktop, the Chatter user can input the file extension type prior to selecting save within the File Name field of the download user interface. If this does not occur, the file is simply saved with the file name and no extension. The user can also rename the file once it is saved with the proper extension.