Unable to delete a public group. Error message - Your attempt to delete the group could not be completed because it is used by the following areas: Article Actions
|Knowledge Article Number||000212251|
|Description||When users attempts to delete a public group the system does not allow the deletion. Error message displayed is "Your attempt to delete the group could not be completed because it is used by the following areas: Article Actions"|
|Resolution||To resolve this remove the Group from the article actions
This can happen if the group was added when the org had Knowledge User license and later if the license was revoked the group cannot be deleted
To resolve this
Contact your Account Executive and request for a temporary provisioning of Knowledge License.
Once license is provisioned ensure that the user doing the group deletion (System admin in most cases) has the Knowledge license assigned to them