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Unable to delete a public group. Error message - Your attempt to delete the group could not be completed because it is used by the following areas: Article Actions

Knowledge Article Number 000212251
Description When users attempts to delete a public group the system does not allow the deletion. Error message displayed is "Your attempt to delete the group could not be completed because it is used by the following areas:  Article Actions"
Resolution To resolve this remove the Group from the article actions
  • From Setup, click Customize | Knowledge | Article Actions
  • Remove the group from the Article action and you should now be able to delete the group
If you are unable to access Article Actions it means that your org does not have Knowledge User License available
This can happen if the group was added when the org had Knowledge User license and later if the license was revoked the group cannot be deleted

To resolve this

Contact your Account Executive and request for a temporary provisioning of Knowledge License.
Once license is provisioned ensure that the user doing the group deletion (System admin in most cases) has the Knowledge license assigned to them




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