Why are Knowledge Keyword Search Reports limited to 300 results per day?
|Knowledge Article Number||000212374|
|Description||When viewing a report on Knowledge Keyword Searches, or Knowledge Search Activity, the report is showing a maximum of 300 keywords in each day's results. However, more than 300 keywords have been searched for that day.|
|Resolution||All keyword searches are kept for the current day, but due to performance reasons, the previous days will only show 300 keywords per day. This is because a batch process runs every night to truncate all but the 300 most-used keywords per channel.
For example: The report will show up to 300 of the most-used keywords for searches performed internally, and an additional 300 for searches performed from a public knowledge base.
If more granularity for searches is desired, you can use a Reporting Snapshot to track this. For more details, please view the following article: Schedule and Run a Reporting Snapshot
Report on Salesforce Knowledge Articles
Reporting on Knowledge Keywords
How can I see how users are searching for Knowledge Articles?