Why does my process not trigger when trying to filter by an ID field?
|Knowledge Article Number||000212388|
|Description||When using a Process using Process Builder I'm unable to make it work if I create an entry criteria based on an ID.
Say, for example, that I want the Process to trigger on Cases based on the Account Id they're linked to.
A Sample criteria would be: "[Case].AccountId = "0012000001A6uJE""
|Resolution||You need to use the 18 characters Id instead of the 15 characters Id.
If you change the entry criteria to: [Case].AccountId = "0012000001A6uJEAAZ" it would work.
When you use a formula instead of criteria, you can use the CASESAFEID function directly, eg.:
CASESAFEID( [Task].OwnerId ) = CASESAFEID( $User.Id )
To obtain the 18-character Id of a record you could use: