Is it possible for a record to trigger more than one set of criteria in a Process?
|Knowledge Article Number||000212390|
|Description||When creating a Process, there is an option to define multiple sets of criteria, each with their own Actions. If a record meets more than one set of criteria, will it perform the actions for each criteria that was met?|
|Resolution||No. The criteria are evaluated in order (as defined in the Process) and only the actions for the first set of criteria which evaluates as 'true' will be performed.
If you have multiple sets of non-exclusive criteria, and want actions performed for every criteria that is met, you could use Workflow Rules or create multiple single-criteria Processes.