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What are the differences between the "Compact Feed View" in the Console versus the standard view?

Knowledge Article Number 000212513
Description I would like to know what are the differences between the "Compact Feed View" in the Console versus the standard view.
Resolution The "Enable Compact Feed View in the Console" updates the look and feel of the feed view when viewing Actions using the Salesfoce Console tabs or subtabs.

You'll notice different, more colorful, icons:
User-added image

versus the standard icons when the feature is disabled:

User-added image

As you can see the "Enable Compact Feed View in the Console" allows the agents see more information about a record with much less scrolling than they need to do when working in the standard feed view.

More information about the Settings for Feed Views in Case Feed
Apply these settings when you Create and Edit Feed Layouts in Case Feed




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