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Circles of Success - Weathering the Storm of Change Management

Knowledge Article Number 000212551

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Weathering the Storm of Change Management

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"Our dilemma is that we hate change and love it at the same time; what we really want is for things to remain the same but get better." — Sydney J. Harris 


Effective change management lays the foundation for a well-adopted Salesforce application. It requires proper planning and strategy building. Are you trying to determine what strategy you can employ for your organization? Have you taken into consideration all three tenants of people, process, and technology that will help you determine the best change management approach for your organization? Have you ever wondered how other Salesforce customers manage change? 


Join us for a virtual best practices discussion with other Salesforce customers to collaboratively determine the characteristics of how to effectively manage change.

Some of the key areas we will discuss include:

User-added imageRole and Responsibilities for managing change in your Salesforce org
User-added imageIncentivizing end user change - "What's In It For Me"
User-added imageProgram governance - change control board and/or steering committee
User-added imageChange processes for implementing new features (cadence and communication)
User-added imageOptions for managing sandbox development through deployment (to production)

Target Audience

User-added imagePrimary stakeholders involved with managing change and governance strategies.

Learning Objectives

You will walk out of this Circles of Success best practice discussion with:

User-added imageAn understanding of the three tenants of change management (people, process, technology)
User-added imageRecommended approaches on how to effectively manage change in your organization
User-added imageTools and techniques that have made other customers successful in managing change in their organizations


User-added imageAccess to a PC or Mac with ability to install GoToWebinar

Success Community Topics:

Any discussions/collaboration on the Salesforce Success Community relevant to this Roundtable will be tagged with the following Topics.

User-added image#CoS
User-added image#CirclesOfSuccess
User-added image#GovernanceAndChangeManagement

For additional resources check out the Success Journey Hub


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