“Page Layouts for Case Feed Users” Disappears from Page
|Knowledge Article Number||000212581|
After deleting the last feed-based page layout in the Page Layouts for Case Feed Users section, the section disappears from the configuration page.
|Resolution||This is intended behavior. In Spring ’14, we made creating and customizing page layouts easier by replacing the “Page Layouts for Case Feed Users” section with the “Case Page Layouts” section. The “Page Layouts for Case Feed Users” section is no longer supported for organizations created after Spring ’14.
When you delete or convert the last page layout in the old “Page Layouts for Case Feed Users” section, this section disappears and becomes unavailable.
You can create new page layouts in the Case Page Layout section. It includes all of the features of the old page layouts and enhancements to make it easier to create page layouts.
For more info about the Case Page Layouts, see: Create and Edit Feed Layouts in Case Feed