When does the Live Agent Longest Wait populate?
|Knowledge Article Number||000212649|
|Description||In Live Agent on the queue status list in the supervisor panel there is a Longest Wait option. When does this populate with information?|
The Longest Waits countdown starts after your customer is past the Pre-Chat page (if there is any), or as soon as your customer clicks on the chat button (if there are no Pre-Chats). The countdown stops after the customer's chat is accepted. In short It is the customer who is currently in the queue who has been waiting the longest for an agent to answer their chat in that queue (button).