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BEST PRACTICES: Implementing Communities

Knowledge Article Number 000212711
Description
Salesforce Cloud Services

 

Implementing Communities 


Our Communities product is an excellent way to connect your organization with partners, customers, and employees alike. Whether you are new to the product or looking to gain additional information about how your organization could improve its usage of Communities, these are the resources you will need to further your knowledge:

Getting Started with Salesforce Hub: Community Cloud

Community Cloud 101: https://secure.sfdcstatic.com/assets/pdf/misc/community-cloud-101.pdf
 
Community Cloud Overview Video: http://www.youtube.com/watch?v=ob3pJ3mMS6M
 
 
 

Another key resource to help you manage your Community is our own Success Community: success.salesforce.com. This site was built using the Communities product, and it lets you ask questions, share feedback, and connect with experts in Salesforce and in our customer community. To learn how to access and use the Success Community, click here to view a short video.
 
The Success Community has two key groups you should join:
  • Communities Product Group – Official, which will keep you up to speed on the Community product. Click here to join this group.
  • Community Management And Strategy, which focuses on how to build thriving communities. Click here to join.
 

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